One managed platform for understanding demand and acting on it.
moreIQ combines channels, governed knowledge, customer intelligence, orchestration and managed operations around one adaptive loop: Sense, Understand, Decide, Act and Learn. Start with the core service. Add capabilities when customer evidence proves the need.
Four capabilities. One outcome focused service loop.
Customer conversations become trusted responses, completed actions and evidence for what should improve next.
Conversational experience
Natural chat and voice interactions that adapt to customer context and intent.
Knowledge layer
Website crawling plus client added knowledge creates a governed source for accurate responses.
Enterprise execution
Connect to automation, workflows, enterprise systems, APIs, events, AI services and human teams to complete the next action.
Insight layer
Analyse intent, outcomes and service friction to improve the next digital journey.
Start with your website. Add the knowledge your customers need.
moreIQ crawls approved website content, then combines it with the additional policies, documents, FAQs and service knowledge your teams provide.
Crawl your website
moreIQ automatically crawls and indexes approved website content.
Add client knowledge
Add policies, FAQs, product information, service procedures, documents and other approved internal knowledge.
Structure the knowledge
Organise content into governed knowledge domains with topic mapping, intent design and response logic.
Keep it current
Re crawl websites, replace documents and manage knowledge sources as information changes.
Use it in every conversation
Retrieve the right approved knowledge in context so answers remain consistent across channels.
See what is included. Add what creates value.
Core capabilities give you a complete managed service. Optional capabilities extend the same platform as demand and value become clear.
Included in the managed service
Base service designed to go live quickly and operate continuously.
Activate as demand and value are proven
Extend the same platform when customer evidence shows where more value can be created.
Channels
- moreIQ Web Assistant
- Microsoft Teams
- Slack
Additional channels
- Voice
- SMS
- Microsoft Copilot
Knowledge and intelligence
- Knowledge model configuration
- Website crawling and indexing
- 6 knowledge domains
- Knowledge source management
- Document ingestion and replacement
- Website re crawl and re indexing
- Topic mapping, intent design and response logic
Platform extensions
- Additional knowledge domains
- Additional conversation volume
- Knowledge production and setup
- Additional Voice of the Customer reports
Customer intelligence and Voice of the Customer reports
- Customer feedback capture
- Conversation level CSAT tracking
- Intent detection
- Journey breakdowns
- Customer sentiment
- Emerging trends
- Engagement and usage reporting
- Customer experience reporting
- Escalation and support effectiveness
- Operational performance
Additional intelligence outputs
- Extra Voice of the Customer reports
- Deeper journey analysis
- Additional conversation capacity
- Bespoke reporting views
Managed operations
- Platform monitoring
- Prompt and response refinement
- Intent and routing optimisation
- Tone and behaviour adjustments
- Knowledge updates
- Core platform bug fixes
- Bespoke feature support under contracted service levels
- 24/7 support
- 200,000 conversations per month shared across active channels
Automation, integration and service operations
- Automation and integration journeys
- Additional end to end service journeys
- Workflow automation
- CRM and service platform integration
- RPA, BPM and API integration as required by the journey
- Call back capability
- Human in the loop escalation
- Troubleshooting assistant
Let customer evidence drive the next decision and action.
Voice of the Customer turns raw interactions into signals. The adaptive operating model interprets those signals, decides what matters, coordinates action and learns from the result.
Detect events, customer requests and state changes.
Interpret intent, context, journey friction and meaning.
Determine the best response, priority and decision path.
Execute through automation, workflows, systems, AI or people.
Measure outcomes and feed learning back into Sense.
24/7 support is part of the service, not an add on.
moreIQ is fully managed. We monitor the platform, maintain knowledge, optimise behaviour, triage issues and support the service around the clock.
You raise the request. moreIQ runs the platform.
The moreIQ team owns platform operations, optimisation and knowledge management. Your teams focus on service outcomes.
Clear scope. Controlled adoption.
What is included in the core service?
The Web Assistant, Microsoft Teams and Slack, website crawling and indexing, six knowledge domains, feedback capture, CSAT, Voice of the Customer reporting, 200,000 conversations per month, monitoring, optimisation, knowledge updates and 24/7 support.
How does moreIQ build its knowledge?
It starts by crawling approved website content. Clients can then add policies, documents, FAQs, product information and other approved sources. The moreIQ team structures, refreshes and manages that knowledge continuously.
Do optional capabilities require a new platform?
No. Optional capabilities extend the same adaptive operating model. Channels, capacity, automation and service operations can be activated as required without changing the Sense, Understand, Decide, Act and Learn loop.
Can moreIQ hand over to a human?
Yes. Human in the loop escalation can hand a conversation to a live agent with the customer context preserved.