Real customers. Real service journeys.
moreIQ is already supporting customer and service journeys across telecommunications, higher education, professional services and training.
GoFibre
Scaling customer service as broadband demand grows.
GoFibre uses an AI customer service agent on its website to answer customer questions using approved website content and FAQs. Intelligent triage routes requests and escalates to live chat when a human is needed.
Interaction dashboards capture the Voice of the Customer, supporting content improvement and digital journey design while increasing self service and reducing avoidable pressure on customer service.
University of South Wales
Supporting the student journey beyond a traditional assistant.
The University of South Wales implementation supports prospective and existing students from course discovery and enrolment through to day to day student support.
The platform combines knowledge management, process automation and student services. Reusable capabilities allow successful patterns to be extended across other university journeys.
ABP Consultancy
Using the product in the same customer facing environment we sell.
moreIQ powers ABP Consultancy digital customer engagement. The website becomes a live demonstration environment where prospects can interact with the same product logic used in customer deployments.
Real questions create continuous evidence for content, experience and journey improvement.
School of Automation
Extending intelligent engagement into learning and enablement.
moreIQ powers the School of Automation digital customer engagement. The platform can support prospective learners, existing students and service questions while capturing what people need from the digital experience.
This creates a feedback loop between demand, content, support and the services that should be improved next.